Orders can be cancelled before the invoicing. After shipment, it can be only RTO(Return to Origin). Once the order gets cancelled the amount will be refunded for 'prepaid orders'.

Cancelation Criteria from company side

  • Incorrect or Incomplete information regarding the Customer's address (Street number, Landmark, etc.)
  • Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the order will be cancelled.
  • If the area falls under "Non-Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order get cancelled.
  • Suspected fraudulent information.


Guidelines for Returns & Replacement

  • The product is damaged/defective.
  • Differ from the description on the website.
  • Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
  • Missing parts/accessories.

Return Eligibility

  • In case of returning the product, the customer needs to inform us within 3 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • The invoice should be available.

Returning a Product

There are two ways to return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases, if we cannot provide return service then the customer needs to send the product to us.

Steps to follow to return a product

  • The customer needs to inform us through call/email within 48 hours of receiving the order.
  • The product should be unused.
  • The invoice should be available.
  • We will raise a request for reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • The customer needs to pack the product with brand packing & paste the invoice on it.
  • The customer hands over the product to the courier boy.
  • Once the pick up is done, the product will be sent to us by the courier partner.
  • After receiving the product, a quality check will be done over the product by our team which takes 2 days.
  • If a product is found damaged/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, then the customer needs to send the product to us, after the request for reverse pickup is raised.

  • In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer, and in that case, the customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

  • Products marked as "non-returnable" on the product detail page cannot be returned.
  • Product purchase under clearance sale will not be covered under return policy.
  • Products sold as combo can’t be returned individually.


  • Once the order gets cancelled, the amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
  • Credit/Debit Card/Net Banking/Wallets – 5-7 business days
  • After receiving the required information for a refund, the refund will be processed in 2 business days and the same will reflect in your account in another 5-7 business days. Juristation, ERNAKULAM COURT.