Orders can be cancelled before the invoicing. After shipment, it can be only RTO(Return to Origin). Once the order gets cancelled the amount will be refunded for 'prepaid orders'.
Cancelation Criteria from company side
Guidelines for Returns & Replacement
There are two ways to return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases, if we cannot provide return service then the customer needs to send the product to us.
In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, then the customer needs to send the product to us, after the request for reverse pickup is raised.